Shipping policy

1. Where we ship

We ship within New Zealand, and we also offer international shipping. Domestic orders are charged automatically at checkout (see Section 2). International orders are handled a little differently — see Section 3.

2. Domestic (New Zealand) shipping costs

Shipping is a flat rate of $5 NZD per order.

●      Free shipping on orders over $45 NZD

●      A $5 rural delivery surcharge applies where NZ Post classifies the delivery address as a rural address

Shipping costs (including any rural surcharge) are calculated and shown at checkout before you complete your order.

3. International shipping

We can ship internationally however International shipping costs aren’t calculated automatically at checkout. Place your order as normal, and we’ll work out the shipping cost for your destination based on weight and location, then contact you to confirm the cost before we dispatch it.

If the cost isn’t suitable, you’re welcome to cancel that order for a full refund.  We won’t dispatch, or charge you for shipping, without your confirmation first. International orders may also be subject to customs duties or import taxes charged by your country, which are your responsibility and outside our control.

4. Processing time

We aim to process and dispatch orders the same business day, or the next business day at the latest, for orders placed before our 9am daily cut-off. Orders placed on weekends or public holidays are processed on the next business day. International orders are processed once shipping cost is confirmed and then paid, per Section 3.

During busy periods (like Christmas or a big product launch) processing may take a little longer  we’ll let you know on our site or by email if that's the case.

5. Delivery timeframe

Once dispatched, orders are delivered by NZ Post. Typical delivery timeframes are:

●      North Island (urban): 1–2 business days after dispatch

●      South Island (urban): 2–3 business days after dispatch

●      Rural addresses: add 1–2 extra business days

These are estimates based on NZ Post’s standard service and aren’t guaranteed delivery dates. Delivery can occasionally take longer due to courier volume, weather, or other events outside our control. International delivery timeframes vary by destination we’ll give you an estimate when we confirm your shipping cost.

6. Tracking your order

You’ll receive a shipping confirmation email with a tracking link once your order is dispatched, so you can follow its progress.

7. Delivery address

Please double-check your delivery address at checkout we dispatch orders exactly as entered, and we are not responsible for orders sent to an incorrect address supplied by the customer. If you spot an error shortly after ordering, contact us straight away at online@mtatkinson.co.nz and we’ll do our best to update it before dispatch.

8. Delayed, lost, or damaged parcels

If your order hasn’t arrived within the expected timeframe, or arrives damaged, get in touch at jacob@mtatkinson.co.nz with your order number. We’ll follow it up with the courier and sort out a replacement or refund in line with our Returns & Refunds Policy you won’t be out of pocket for a delivery issue that isn’t your fault.

9. Questions

If you have any questions about shipping on a specific order, email jacob@mtatkinson.co.nz and we’ll help sort it out.