Once your order has been dispatched, you'll receive an email from NZ Post with your tracking link. You can use this to follow your parcel every step of the way. If you can't find your tracking email, check your spam folder or get in touch with our team.

We don't like making people wait, so we dispatch orders every weekday, excluding public holidays. Orders placed before 8am are typically dispatched the same day, while orders placed after 8am will be sent the next business day. Most orders arrive within 2 to 5 working days across New Zealand.

If your parcel hasn't arrived within the expected delivery timeframe, we recommend contacting NZ Post first using your tracking number. If you're still having trouble locating your order, get in touch with our team and we'll do everything we can to help.

Yes! We deliver throughout New Zealand, including rural addresses. Rural deliveries incur a $5 surcharge on all orders, including subscriptions and orders that qualify for free shipping. Please allow a little extra time for rural deliveries to arrive.

If we've sent the wrong item, or your order arrives damaged or faulty, we'll make it right. Simply get in touch with our team and we'll organise a replacement or refund as quickly as possible. We also cover return shipping for damaged or faulty products. For more information, please see our Returns Policy.

Great coffee starts with fresh beans, the right grind and a simple recipe. Every coffee on our website includes a recommended brew recipe to help you get the best out of every cup. If you ever need a hand, our team is always happy to help.

Great coffee deserves to stay that way. We recommend storing your coffee in its original bag using the resealable tab, or in an airtight container kept away from light and heat. If you won't finish your coffee within 3 to 4 weeks, whole beans can be frozen in an airtight container to help preserve their freshness.

Your subscription is designed to fit around your routine. Through your Recharge customer portal, you can change your coffee, update your grind, adjust your delivery frequency, skip an order, pause your subscription or cancel at any time.

Absolutely. There are no lock-in contracts or minimum commitments. Life changes, so your subscription should be able to as well. You can pause, skip or cancel your subscription whenever you like through your Recharge customer portal.

Think about how much coffee your household drinks each week and choose a schedule that suits you. A good rule of thumb is one coffee is roughly 18-21g. If you're unsure, don't worry. You can change your delivery frequency at any time through your Recharge customer portal.

Yes! You have complete control over your subscription. You can swap to a different coffee, change your grind, adjust the quantity or update your delivery schedule whenever you like.

Your first order is charged when you place your subscription. After that, Recharge will automatically process future payments using your secure payment method on your chosen schedule. You can update your payment details or manage your subscription at any time through your customer portal.

Yes! We partner with cafés, offices, restaurants, churches, retailers and hospitality businesses throughout New Zealand. If your business serves coffee, we'd love to hear from you.

Absolutely. We can help supply everything from espresso machines and grinders to batch brewers and other café equipment. Whether you're opening a new café or upgrading your current setup, our team can help you find the right solution.

Yes. We believe great partnerships go beyond great coffee. We regularly provide barista training, equipment support and ongoing guidance to help our wholesale partners get the very best from their coffee program.

Getting started is easy. Simply complete the enquiry form on our Wholesale page and tell us a little about your business. One of our team will be in touch to learn more about your needs, answer any questions and provide wholesale pricing.